Privacy Policy

1. Introduction

Washium (“we,” “our,” or “us”) is a professional power washing company located at 57 Beach St, Suite 306-d, Staten Island, NY 10304, United States, providing residential and commercial cleaning services in Staten Island, Santa Rosa Beach, and Destin. We are committed to protecting the privacy and personal information of visitors to our website and users of our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a free quote, contact us by phone at (929) 346-4626, or engage our power washing services.

By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personally identifiable information that you voluntarily provide to us when you:

Request a free quote through our website
Call us at (929) 346-4626 to inquire about our services
Schedule a power washing service appointment
Communicate with us via email, phone, or other means

The types of personal information we may collect include:

Full name
Phone number
Email address
Property address or service location
Details about your cleaning project (type of surface, scope of work, property size, special requirements)
Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type and version
Operating system
Referring website or URL
Pages viewed and time spent on each page
Date and time of your visit
Device identifiers and screen resolution

2.3 Cookies and Tracking Technologies

Our website may use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

Responding to your requests for free quotes and service inquiries
Providing power washing and soft wash services, including roof cleaning, siding wash, driveway cleaning, deck and patio cleaning, buildings rinsing, graffiti removal, and industrial premises sanitizing
Scheduling service appointments, including our 24-hour scheduling capabilities
Providing preliminary cost estimates and scope-of-work assessments
Communicating with you about project status, pricing, and service details
Processing payments for completed services
Improving and optimizing our website content, layout, and user experience
Analyzing website usage trends and performance metrics
Sending promotional materials or service updates, where you have consented
Complying with legal obligations and protecting our rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as web hosting providers, payment processors, analytics services, and marketing platforms. These parties are contractually obligated to keep your information confidential.

Subcontractors and Partners: In the course of completing your power washing project, we may share relevant project information with subcontractors, equipment suppliers, or other partners necessary to fulfill our services across our service areas in Staten Island, Santa Rosa Beach, and Destin.

Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction.

With Your Consent: We may share your information for any other purpose with your express consent.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure data storage, and restricted access to personal information by authorized personnel only.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete personal information.
Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt-Out: You may opt out of receiving marketing communications from us at any time.
Right to Restrict Processing: You may request that we limit how we use your personal information.
Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within the timeframe required by applicable law.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to delete personal information we have collected from you
The right to opt out of the sale or sharing of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights
The right to correct inaccurate personal information
The right to limit the use of sensitive personal information

To submit a verifiable consumer request, please contact us at (929) 346-4626 or use the contact details in Section 14.

9. New York Privacy Considerations

As a business headquartered in New York, we comply with applicable New York state privacy laws and regulations, including the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security Act), which requires reasonable safeguards to protect the private information of New York residents. We maintain administrative, technical, and physical safeguards consistent with these requirements.

10. Florida Privacy Considerations

As a company also providing services in Santa Rosa Beach and Destin, Florida, we comply with applicable Florida privacy laws. Florida residents may have certain rights regarding their personal information under evolving state privacy legislation. We are committed to honoring those rights as required by applicable law.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, review sites, and partner websites. This Privacy Policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of third-party websites.

12. Eco-Friendly Practices and Data

Washium is committed to eco-friendly cleaning practices. If we collect information related to the environmental aspects of our services, such as water usage data, cleaning agent specifications, or environmental compliance records, this data is handled with the same care and security as all other information described in this Privacy Policy.

13. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a minor, please contact us immediately.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Washium 57 Beach St, Suite 306-d, Staten Island, NY 10304, United States Phone: (929) 346-4626

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date” and “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes constitutes your acceptance of the revised Privacy Policy.